Policies


📦 Shipping Policy



All orders are shipped from Barrie Ontario, Canada.


Processing time:


  • Orders are made and packaged within 1-3 business days.



Estimated shipping times:


  • Canada: 3–9 business days
  • U.S.: 5–12 business days
  • International: 10–20 business days (varies by country)

 

*Rarely packages get lost in transit, this is beyond our control but we can certainly help if this happens. If you notice your package appears delayed or tracking is not updated reach out to us and we will contact the carrier to see what’s going on and either get your package back on track for delivery or resend your item.  Above all we want to ensure you are fully satisfied with your purchase! 


Digital downloads:

Instant delivery — you’ll receive a download link by email after purchase.


We are not responsible for customs delays, duties, or taxes charged by your country.





🔄 Refund & Returns Policy



Because our products are handmade and printed for you all sales are final. We do not accept returns or exchanges unless:


  • Your order arrives damaged
  • You received the wrong item



If this happens, please contact us within 7 days of delivery with photos, and we’ll replace or refund your order.

*If you bought the wrong size we can certainly swap sizes for you. Shipping costs are non refundable and you will be responsible for any further shipping costs. 

Digital downloads are non-refundable once the file has been delivered.





🔒 Privacy Policy



We respect your privacy.


  • We only collect the information needed to process your order (like name, email, and shipping address).
  • Your payment information is processed securely by Shopify/PayPal — we never see or store credit card details.
  • We will never sell or share your personal information.
  • If you subscribe to our newsletter, you can unsubscribe at any time.



For questions about how your data is used, please contact us at [your email].





📜 Terms of Service



By using this website, you agree to the following:


  1. Products
    • All items are handmade and printed for you. Slight variations may occur — this is part of their uniqueness.
    • Digital downloads are for personal and small business use only and the original files cannot be resold or redistributed.
  2. Payment
    • All prices are listed in CAD unless otherwise noted.
    • Payment is required at checkout.
  3. Shipping
    • We are not responsible for delays caused by carriers or customs,  nor acts of God or weather related event delays. 
  4. Returns & Refunds
    • All sales are final unless items are damaged or incorrect (see Refund Policy).
  5. Liability
    • Practical Moon Magic is not responsible for misuse of products (e.g., baby apparel should be used under adult supervision).
  6. Future Services
    • Psychic courses, workshops, or readings offered on this site are for educational and entertainment purposes only and not to be reproduced and/or sold or used without express permission in classroom settings.